Customer Service
The Following information relating to ordering, postage and handling costs, despatch timeframe, delivery timeframe and payment method form part of the Terms and Conditions of Wedding Bling.
By accepting the Terms and Conditions of this site, you are also agreeing to, and are legally bound by, the ordering, postage and handling costs, despatch timeframe, delivery timeframe and payment method information outlined in this section.
Ordering
An order confirmation will be e-mailed to you upon placement of your order and a notification with a tracking number will be e-mailed to you when your goods are despatched.
Postage and Delivery
Wedding Bling uses Australia Post's registered parcel post service to deliver your goods. This service ensures the security of your items and order tracking. If you are not at the delivery address at the time of delivery, a notification will be left in your letterbox and you can pick your goods up at your post office as stated on the form. Identification may be required.
Postage and Handling Costs
We charge flat rates based on the weight of your order which is calculated at checkout. Your postage option/s will be available for you to select. Rates are as follows:
Regular:
Up to 500g - $8.00
Over 500g up to 1kg - $10.00
Over 1kg up to 3kg - $12.00
Over 3kg up to 5kg - $15.00
Over 5kg up to 10kg - $17.00
Over 10kg - $20.00
Express:
Up to 3kg - $15
Over 3kg up to 5kg - $22
Orders $300 and over are shipped for free!
Additional charges may apply to bulky or extra heavy items and/or delivery to remote locations. You will, however, be notified by e-mail or phone prior to despatch if additional charges will apply.
Pick up
Our pick up service is not currently available.
Despatch Timeframe
Your order will be despatched within seven (7) days for items in stock and within twenty-eight (28) days for out of stock and large quantity items unless individual product/s states differently. In all cases, receipt of an order occurs when payment in cleared funds has been received. Despatch timeframes can change, and Wedding Bling will notify you accordingly.
Delivery Timeframe
Delivery times will vary depending on your location but Australia Post aims to delivery your parcel within 1-5 working days from lodgement. For more information about delivery timeframes please go to the following link on the Australia Post website:
Austalia Post parcel devliery timeframe
The city in which your parcel/s will leave from is Brisbane.
Express Delivery
Express delivery can be arranged. If you would like your goods sent express please write this in the "Special Instructions" field upon checkout and we will be in contact with you to discuss your options. You will still need to select the shipping cost that appears in order to process your order. This amount will be put towards additional shipping charges. We may elect to use an express courier service for this option.
International Orders
Wedding Bling can ship your order to most international destinations. In order to assess shipping charges, simply email us at info@weddingbling.com.au with your location, as well as the products and quantity you wish to order. We can then provide you with an invoice which will include a shipping quotation for your order. Note: Gst (goods and services tax) is not applicable for international orders and will be removed from your invoice.
Payment Methods
Wedding Bling accepts payment by Paypal. You do not need an account with Paypal to process your payment/s. For more information about this service please go to About PayPal.
Product Samples
Are you looking at ordering a large quantity of an item or itmes and unsure? We can certainly organise a sample for you! E-mail us your details and interested product/s to info@weddingbling.com.au
Returns
Returns are only accepted if goods are faulty. Please contact customer service within 2 days of receipt of your order to obtain a Return Authorisation Number before returning merchandise. Failure to include the Return Authorisation Number on any returns will result in refusal to accept the return.